OpenSRS API Connection Errors

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: OpenSRS API Connection Errors

Sep 27, 18:48 UTC
Resolved - We can confirm that services have been restored. This incident is now resolved.

Incident Start Time: 09-26-2021 20:38:15
Incident End Time: 09-27-2021 18:20:00
Total Duration: 21 hours, 42 minutes

Sep 27, 17:21 UTC
Identified - We have identified that this issue is related to domain lookups. We are continuing to investigate. Customers may experience issues with .UK renewals, registrations and transfers for the time being.

Sep 27, 16:26 UTC
Update - Engineering teams are still investigating the root cause of the issue still, we've implemented measures to allow orders to continue to pass. Some orders may still fail. Please retry when possible.

Sep 27, 14:49 UTC
Update - The Registry has confirmed there was no planned maintenance or ongoing issues. We have engaged our dev team for an investigation.

Sep 27, 14:33 UTC
Update - The Registry has engaged their technical teams for further investigation. we are awaiting a response from them. More details will be provided once we have them available.

Sep 27, 13:18 UTC
Update - We are continuing to investigate this issue.

Sep 27, 13:16 UTC
Update - We have reached out to the registry again and requested to investigate on their end. We will post updates once we have them available.

Sep 27, 13:04 UTC
Update - Please note that Registrations, renewals, transfers in and out would be impacted by this issue. We are still waiting to hear back from the registry.

Sep 27, 11:57 UTC
Update - The Engineering team has been engaged and we have also reached out to Nominet to further investigate this issue.

Sep 27, 11:00 UTC
Investigating - We are currently investigating intermittent errors when placing new registrations or renewal orders for ccTLDs. We will add additional information once it is available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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