Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: OpenSRS API - Invalid format error
Sep 1, 21:44 UTC
Resolved - Our engineering team has resolved the issue that was causing API errors.
Incident Start Time: 08-31-2021, 21:30:00
Incident End Time: 09-01-2021 20:08:00
Total Duration: 22 hours, 38 minutes
Sep 1, 19:53 UTC
Identified - Our engineers have identified the cause of the periodic errors due to a pricing mismatch with certain TLDs. We will provide updates once work is finished to resolve the issue.
Sep 1, 17:29 UTC
Update - We are still investigating the issue causing registrations, renewals and transfers to error in the API, please note that these orders may try again and process successfully.
We appreciate your continued patience while our engineering teams look into this problem.
Notable TLDs impacted .CLOUD, .BIZ, .US, .CO.
Sep 1, 15:58 UTC
Update - Our engineers are continuing to investigate the issues with API errors, commonly affected TLDs .CLOUD, .BIZ, .US, .CO. We will provide another update as soon as possible.
Sep 1, 14:42 UTC
Update - We are currently investigating issues with API errors upon registration. Our engineering team is investigating the issue.
Registrations and Transfers may succeed after multiple attempts.
Sep 1, 14:40 UTC
Investigating - We are experiencing intermittent issues with our API. We will provide an update shortly with additional information.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.