Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: OpenSRS Network Connection Errors
Sep 25, 03:22 UTC
Resolved - The engineering team identified a high volume of abusive domain lookups. They have blocked the abusive traffic and all the services have recovered successfully.
Incident Start Time: 09-24-2021 20:20:00 UTC
Incident End Time: 09-25-2021 02:42:00 UTC
Total Duration: 6 hours 22 minutes
Sep 25, 01:23 UTC
Update - We have added additional worker nodes to the platform and the team continues to investigate the issue.
Sep 25, 00:10 UTC
Update - The engineering team continues to investigate the intermittent issues and will provide more updates shortly.
Sep 24, 23:08 UTC
Identified - The engineering team has identified the source of the excessive traffic and implemented measures to limit the impact on our platform.
Sep 24, 21:43 UTC
Update - The engineering team is still investigating this issue. Further updates will be provided once available.
Sep 24, 20:43 UTC
Investigating - We are currently investigating reports of connection drops in our infrastructure. We will provide updates as they come. Customers might experience intermittent delays and connection failures while accessing OpenSRS and HRS control panels. Some API connections may also be impacted.
Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.
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