Password Reset Link Expired Upon Delivery

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 12, 13:47 PST
Resolved - Our engineers have monitored the code deployment reversion and confirmed that previous problems with invalid SendGrid password reset tokens is now resolved. All services are now operating normally at this time.

Dec 12, 13:17 PST
Monitoring - Upon further investigation, our engineering team determined that at 11:30 A.M. PT on December 12, 2022, a code deployment unintentionally caused the known invalidation of password reset tokens for SendGrid password reset links. At 1:06 P.M. PT today, our team reverted the deploy that resulted in these issues. Reviewing the reverted deployment, these changes are confirmed to now allow for successful password reset links with valid tokens for SendGrid. This did not impact mail send. Our team will monitor the reverted changes for the next 30 minutes or provide further information as it becomes available.

Dec 12, 12:24 PST
Investigating - Starting around 11:55 A.M. PT on December 12, 2022, our engineers began investigating an issue with password reset links expiring upon delivery when requested through the password reset page in the browser. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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