Payment Gateway

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Payment Gateway

Aug 10, 20:13 UTC
Resolved - Our engineering team has isolated and resolved the issue preventing payment communication to our database. All payments are processing and there is no further issue at this time.

Incident Start Time: 08-10-2020 18:23:00 UTC
Incident Start Time:08-10-2020 19:53:00 UTC
Total Duration: 1 hr, 30 min

Aug 10, 19:50 UTC
Update - Our Engineering team is still working to mitigate the impact.

Client Impact: Customer payments for the following services are failing; Opensrs, Realnames, Storefront, Ting, and Shareware

Next Update: Within 15 mins

Aug 10, 19:40 UTC
Investigating - We are experiencing an issue where some users may have issues with their payment attempts

Client Impact: Some, if not all customers will not be able to process payments at this time.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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