Payments

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Payments

Nov 20, 04:30 UTC
Resolved - We are intermittently experiencing an issue with our payment gateway. Some resellers may end up processing a credit card payment where the money with withdrawn from your banking institution but a credit is not applied to your reseller account.

For such cases please email help@opensrs.com with the following information

Amount Paid in USD:
Reseller ID:
Time and Timezone:

We recommend that you use alternative methods of payment, such as paypal, ACH, or wire until this problem is resolved.

Start Time: 23:30 UTC (Nov 19th)
End Time: 1:00 UTC (Nov 20th)

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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