OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Payments

Nov 19, 17:33 UTC
Resolved - The issue with our payment gateway is now resolved. Users should no longer have any problems with their credit card payments.

Incident Start Time: 11-19-2020 08:02:00 UTC
Incident End Time:11-19-2020 16:56:00 UTC
Total Duration:8 hours 54 minutes

Nov 19, 16:04 UTC
Investigating - We are intermittently experiencing an issue with our payment gateway. Some resellers may end up processing a credit card payment where the money with withdrawn from your banking institution but a credit is not applied to your reseller account.

For such cases please email with the following information

Amount Paid in USD:
Reseller ID:
Time and Timezone:

We recommend that you use alternative methods of payment, such as paypal, ACH, or wire until this problem is resolved.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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