Platform Update: API Keys (API + SMTP) and 2FA Required Wednesday, January 13th, 2021

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jan 22, 09:38 PST
Completed - The scheduled maintenance has been completed.

Jan 12, 08:35 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 12, 08:34 PST
Scheduled - In order to enhance security for all of our customers, Twilio SendGrid is requiring existing free customers to update their authentication method to API Keys for all API and SMTP requests by Wednesday, January 13th, 2021.

Customers impacted by this breaking change will experience authentication errors when making API calls leveraging Basic Authentication. In order to ensure uninterrupted service, customers must update their authentication method to API keys by following the steps here:

Twilio has conducted an outreach campaign targeting the registered account email addresses of all customers affected by this breaking change. We are taking the additional step of including this alert here to ensure the best possible alerting to our customers

If you have any questions or need assistance please visit our documentation ( or reach out to our support team (

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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