Potential duplicate Unique Clicks and Unique Opens.

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 4, 17:41 PST
Resolved - Our engineers have monitored the fix and confirmed the issue with potential duplicate events for Unique Clicks and Unique Opens has been resolved. All services are now operating normally at this time.

Dec 4, 16:36 PST
Update - Our engineers have implemented a fix and are monitoring system performance. Potential duplicate Unique clicks and Opens are no longer being produced. We will provide another update in 1 hour or as soon as more information becomes available.

Dec 3, 19:50 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.

Dec 2, 18:26 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.

Dec 1, 18:21 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.

Dec 1, 10:40 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

We will provide another update within 8 hours or sooner as more information becomes available to our team.

Dec 1, 02:37 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.

Nov 30, 16:37 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.

Nov 30, 08:37 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 8 hours or sooner as more information becomes available to our team.

Nov 29, 22:33 PST
Update - The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.

Nov 29, 22:23 PST
Update - The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.

Nov 29, 21:01 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.

Nov 29, 19:00 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.

Nov 29, 17:00 PST
Update - We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.

Currently, the following services are exhibiting delays due to lag caused by the duplicate events:
Email Activity, Legacy Email Activity, Global Stats, Category Stats, and Event Webhook.

We will provide another update within 2 hours or sooner as more information becomes available to our team.

Nov 29, 16:27 PST
Update - We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.

Nov 29, 15:28 PST
Update - We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.

Nov 29, 14:30 PST
Identified - Our engineers have identified the issue related to potential duplicate events for unique opens and unique clicks and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.

Nov 29, 14:01 PST
Investigating - Starting around 1:17 PM PST on November 29, 2021, our engineers began investigating potential duplicate events for Unique Opens and Unique Clicks. Customers may experience possible inflated metrics for unique events. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.

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