Problem Uploading CSV in "New" Marketing Campaigns

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jun 22, 12:42 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with "New" Marketing Campaigns has been resolved. Customers will need to refresh their browser or close the tab with sendgrid.com in order to ensure proper functionality. All services are now operating normally at this time.

Jun 22, 12:32 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers will need to refresh their browser or close the tab with sendgrid.com in order to ensure proper functionality. We will provide another update in an hour or as soon as more information becomes available.

Jun 22, 12:25 PDT
Identified - Our engineers have identified the issue and are working on a fix. As an alternative, contacts can be uploaded via API call into "New" Marketing Campaigns. This does not affect the "Legacy" Marketing Campaigns. We will provide another update in hour or as soon as more information becomes available.

Jun 22, 12:15 PDT
Investigating - Starting at 12:01 PM PST on June 22nd, our engineers began investigating an issue with "New" Marketing Campaigns. Customers will be unable to upload a CSV of contacts via sendgrid.com. This does not impact mail send. As an alternative, contacts can still be uploaded via API call. This does not affect the "Legacy" Marketing Campaigns. We will provide another update in an hour or as soon as more information becomes available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published.