Billing Terminated Issue

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 30, 15:57 PST
Resolved - Our engineers have monitored the fix and confirmed that users who were improperly terminated for a billing issue has been resolved. Thank you for your continued patience.

Nov 30, 15:06 PST
Monitoring - Our engineers have implemented a fix in which all users who were improperly terminated for a billing issue have had their services fully restored. We are monitoring system performance at this time. We will provide another update in an hour or as soon as more information becomes available.

Nov 30, 14:43 PST
Update - We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.

Nov 30, 12:36 PST
Update - Our engineers have now reactivated any accounts that were billing terminated due to this issue. We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.

Nov 30, 10:05 PST
Update - We are continuing to work on a fix for this issue.

Nov 30, 08:27 PST
Update - We are continuing to remediate any remaining users who have been affected by this billing issue. We will provide another update within 2 hours or as soon as more information becomes available.

Nov 29, 17:22 PST
Update - We are continuing to work on a fix for this issue.

Nov 29, 17:21 PST
Identified - Our engineers have identified an issue in our billing process which inadvertently affected a subset of users. We are working to remediate any remaining users who have been affected. Our engineers are continuing to monitor this overnight, and we will provide another update within 16 hours or as soon as more information becomes available.

Nov 29, 16:18 PST
Update - We are continuing to investigate this issue in relation to accounts being billing terminated prematurely. We will provide another update within an hour or sooner as more information becomes available to our team.

Nov 29, 15:19 PST
Investigating - Starting around 2PM PT on November 29th, our engineers began investigating an issue with a subset of customers who may have had their account prematurely billing terminated. This would impact mail send if your account was billing terminated due to this issue. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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