Removal of IP Addresses from Azure reseller customers with multiple dedicated IP Addresses

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Sep 13, 16:48 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with removal of secondary dedicated IPs on Azure Reseller accounts has been resolved. Impacted users should now see their secondary IPs active in their accounts. All services are now operating normally at this time.

Sep 13, 16:35 PDT
Update - We are continuing to monitor the fix put in place for any additional impact. We will provide another update in 1 hour or as any additional information becomes available.

Sep 13, 16:01 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Impacted Azure Reseller Customers should begin seeing their secondary dedicatede IPs added back to their accounts and enabled for sending. We will provide another update in 30 minutes or as soon as more information becomes available.

Sep 13, 15:39 PDT
Identified - Our engineers have identified the issue and are working towards a fix in regards to the removal of secondary dedicated IPs on Azure Reseller accounts. Affected users may still experience degraded mail send capabilities. We will provide another update in 1 hour or as soon as more information becomes available.

Sep 13, 15:02 PDT
Investigating - Starting around 10:47am PT on 09/13/2022, our engineers began investigating an issue with certain Azure Reseller Customers with multiple dedicated IP addresses seeing one of them removed from their account without user intervention. Customers impacted may have experienced mail send disruption sent through the secondary IPs on their account. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.