Reseller Accounts Unable to Access Dynamic Templates

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 11, 21:33 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue where Reseller accounts were unable to use Dynamic templates from SendGrid UI has been resolved. All services are now operating normally at this time.

Jul 11, 20:38 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

Jul 11, 18:52 PDT
Update - Our engineers have identified the cause of Reseller accounts being unable to access and edit Dynamic Templates within the SendGrid user interface (UI) and are continuing to work towards a solution. We will provide another update as soon as more information becomes available to share.

Jul 11, 14:41 PDT
Update - Our engineers have identified the cause of Reseller accounts being unable to access and edit Dynamic Templates within the SendGrid user interface (UI) and are continuing to work towards a solution. We will provide another update in 4 hours or as soon as more information becomes available to share.

Jul 11, 12:46 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.

Jul 11, 12:18 PDT
Update - Our engineers continue to investigate this issue. Reseller customers may still see issues accessing templates within the UI. We will provide another update in an hour or as soon as more information becomes available.

Jul 11, 11:17 PDT
Update - Our engineers are continuing to investigate this issue. Reseller customers may still see issues accessing templates within the UI. We will provide another update in an hour or as soon as more information becomes available.

Jul 11, 10:15 PDT
Investigating - Beginning at 9:47 AM PT on July 11, our engineers began investigating an issue with Reseller accounts accessing and editing Dynamic Templates within the user interface (UI). At this time, reseller customers may see errors when attempting to access dynamic templates within the UI. Customers can use the templates API to create and edit dynamic templates. This does not impact mail send. We will provide another update within an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.