Reseller Control Panel Error "Could not complete search request. (#503: Service Unavailable)"

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Reseller Control Panel Error "Could not complete search request. (#503: Service Unavailable)"

Oct 21, 11:59 UTC
Resolved - Domain search services have been restored, and search functionality is back to normal.

We thank you for your patience while we resolved this issue.

Incident Start Time: 10-21-2021 07:30:00 AM UTC
Incident End Time:10-21-2021 11:34:00 AM UTC
Total Duration: 3 hours 4 mins

Oct 21, 10:53 UTC
Update - Our Engineering Team continues to investigate the issue. We appreciate your patience, and we will provide updates once they become available

Oct 21, 09:14 UTC
Investigating - We are currently experiencing an incident that is impacting Domains. We are experiencing issues within the Reseller Control Panel where some resellers won't be able to perform domain searches and will receive the following error;

"Could not complete search request. (#503: Service Unavailable)"

Our Engineering team has already been engaged and are currently investigating. We will provide updates shortly.
We appreciate your patience.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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