Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.
Affected Service: Reseller Control Panel Error "There was an error communicating with the server, please try again."
Oct 30, 12:30 UTC
Resolved - The dev and engineering teams have managed to restart the vault services and successfully returned the Reseller Control Panel services to operational status
Incident Start Time: 10-30-2021 09:11:00UTC
Incident End Time:10-30-2021 12:01:47UTC
Total Duration:2 hours and 50 minutes
Oct 30, 10:36 UTC
Update - The domains engineering team and Development team are still investigating this issue. Further details will be provided as they become available. We appreciate your patience.
Oct 30, 09:23 UTC
Investigating - Some resellers may be receiving error "There was an error communicating with the server, please try again." when attempting to log in to their reseller control panel. Our engineering team is aware and investigation the situation. We will provide updates as they become available.
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