Reseller Control Panel incomplete domain listing

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Reseller Control Panel incomplete domain listing

Oct 23, 08:25 UTC
Resolved - Our team was successful in fixing the issue causing the full list of domains to not load on resellers domain lists which resulted in incorrect domain counts being displayed.

ncident Start Time: 10-21-2021 06:16:00 UTC
Incident End Time:10-23-2021 07:30:00 UTC
Total Duration:1 day, 17 hours, 14 minutes

Oct 22, 18:51 UTC
Update - Engineering teams continue rebuilding the search cluster responsible for displaying domains, trust and email in the RCP, impact includes HRS services. Some users may still report mismatch of products within these lists.

We will provide updates when there are new developments.

Oct 22, 14:25 UTC
Update - Due to a configuration bug our engineering teams must rebuild the search cluster again, we will provide the latest developments as they become available.

Oct 22, 02:30 UTC
Update - Rebuilding has been completed for OpenSRS and our engineering team is working on rebuilding for HRS. We will provide further updates as they become available.

Oct 21, 21:07 UTC
Update - rebuilding is still in progress. we will continue to monitor the status and provide an update once we have them available.

Oct 21, 16:42 UTC
Update - Our engineers are continuing to repair the search cluster and will continue to monitor the status as it progresses.

Further updates to come, and we appreciate your patience.

Oct 21, 15:44 UTC
Identified - Our engineering team have identified the issue being due to the search cluster being out of sync.

The engineering and developer team are working to repair the cluster and reload the data.

Further updates to come.

Oct 21, 15:20 UTC
Investigating - We are currently experiencing a Class III incident that is impacting Domains. We are experiencing issues within the Reseller Control Panel where domains appear to be missing in the listing.

Our Engineering team has been engaged and are currently investigating. We will provide updates shortly.

We appreciate your patience.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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