Resellers with 2 Factor authentication (SMS) getting an error when logging into the reseller control panel

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Resellers with 2 Factor authentication (SMS) getting an error when logging into the reseller control panel

Apr 9, 01:10 UTC
Resolved - The issue has been resolved and SMS 2FA is operational.

Incident Start Time: 04-08-2021 20:10:00
Incident End Time: 04-09-2021 00:55:00
Total Duration: 4 hours and 45 minute

Apr 8, 22:45 UTC
Update - Our engineering team is working with the messaging provider to investigate this issue further. We will provide updates as necessary.

Apr 8, 21:49 UTC
Investigating - We are currently investigating this issue.

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