[SBG5-7/UK1/DE1/WAW1/GRA1-3-5-7-9-11][Public Cloud] – Load Balancer

Original incident notification from OVH Data Center

Affected Service: [SBG5-7/UK1/DE1/WAW1/GRA1-3-5-7-9-11][Public Cloud] - Load Balancer

Jul 26, 17:11 UTC
Resolved - Start Time : 25/07/2023 09:00 UTC
End Time : 25/07/2023 15:00 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jul 26, 14:52 UTC
Update - Workaround : For the customers concerned, please use this command for fix : openstack loadbalancer listener set --default-tls-container-ref "<secret_path>" < listener_id >

Jul 26, 14:11 UTC
Identified - The issue has been identified and a fix is being implemented.

Jul 26, 13:19 UTC
Investigating - Start time : 25/07/2023 09:00 UTC
Service impact :We currently have an issue on network load balancer.
Only the customers with TERMINATED_HTTPS listener are concerned with this issue.
Ongoing actions : Our technical teams are investigating on the issue.
Update will be posted as significant progress is made.

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