[SBG][Databases] – MongoDB

Original incident notification from OVH Data Center

Affected Service: [SBG][Databases] - MongoDB

Oct 26, 12:00 UTC
Resolved - Start time : 25/10/2023 13:00 UTC
End time : 26/10/2023 11:13 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause : A software had a malfunction.

Oct 26, 10:40 UTC
Identified - The issue has been identified and a fix is being implemented.

Oct 26, 08:34 UTC
Update - We are continuing to investigate this issue.

Oct 25, 19:17 UTC
Update - Update : Our teams are still investigating the cause of the problem.

Oct 25, 17:19 UTC
Investigating - Start time : 25/10/2023 13:00 UTC
Service impact : Running services are fine. It is not possible to create/delete the mongodb service in SBG as well as create/update/delete the mongodb user and IP restriction on the existing MongoDB user in SBG.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

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