Scheduled Mail Cancelled via Batch IDs May Still Send Some Mail

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jun 14, 17:53 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with cancelling scheduled mail sends has been resolved. All services are now operating normally at this time.

Jun 14, 17:20 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Jun 14, 17:01 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.

Jun 14, 16:45 PDT
Update - Our engineers are still investigating an issue with cancelling scheduled mail sends. We will provide another update within the next hour or as more information becomes available.

Jun 14, 15:45 PDT
Update - Our engineers are still investigating an issue with scheduled mail sends. At this time, mail scheduled via API using a batch ID may not be properly cancelled when hitting the cancellation endpoint. Some mail within the batch may still be sent. This only impacts mail sent via API that is scheduled and then cancelled. We will provide another update within the next hour or as more information becomes available.

Jun 14, 14:45 PDT
Investigating - Starting at 2:28 PM PT, our engineers began investigating an issue with scheduled mail sends. At this time, mail scheduled via API using a batch ID may not be properly cancelled when hitting the cancellation endpoint. Some mail within the batch may still be sent. This only impacts mail sent via API that is scheduled and then cancelled. We will provide another update within the next hour or as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.