Searching the activity feed in subuser accounts with non-legacy EASE will yield no results

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 23, 12:14 PDT
Resolved - Our engineers identified the issue and confirmed the issue has been resolved. It has been determined that there was no customer impact. All services are now operating normally at this time.

Aug 23, 11:24 PDT
Investigating - Starting around 11:05 PM PT on Monday, August 23rd, our engineers began investigating an issue with unexpected results when querying email activity through the user interface specifically for sub user accounts. Querying email activity in the user interface through a parent account will still retrieve expected results. Mail send is not impacted based on this issue. We will provide another update in one hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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