Sendgrid customers not receiving their 2FA codes

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 9, 12:41 PST
Resolved - Our engineers have monitored the fix and confirmed the issues with 2FA and logins have been resolved. All services are now operating normally at this time.

Dec 9, 11:55 PST
Update - Our engineers have implemented a fix and are continuing to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.

Dec 9, 10:55 PST
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers should be able to log in and sign up as usual. We will provide another update in 1 hour or as soon as more information becomes available.

Dec 9, 09:57 PST
Identified - Our engineers have identified the issue and are working toward a fix. There should not be any new impact at this time. We will provide another update in 1 hour or as soon as more information becomes available.

Dec 9, 08:47 PST
Update - Our team is still investigating this issue. Customers should be able to log in at this time. However, there may be issues with 2FA and new sign-ups. Customers can troubleshoot by logging out and trying again, using an incognito window, clearing cookies, or re-sending a code to their 2FA device. We will provide another update in an hour or as soon as more information becomes available.

Dec 9, 08:00 PST
Investigating - Starting around 7:39 AM PT on 12/9/2022, our engineers began investigating an issue with customers not being able to log in to their account due to not receiving the two-factor authentication codes. Customers may experience trouble when trying to login to the account with an SMS code. This does not impact users who are using the Authy app, just users verifying via SMS. We will provide another update in an hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.