Service Disruption – New Marketing Campaigns Issues

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 1, 22:15 PST
Resolved - Our engineers have confirmed that all of our New Marketing Campaign systems are up and running once again and are performing as expected. Our sincerest apologies for any inconvenience caused by this issue.

Dec 1, 21:29 PST
Update - It appears that some of our systems through the third party provider are coming back online, however that provider has not yet officially declared their outage over. We will continue to monitor our systems and will update again in one hour, or less if more information becomes available. We apologize for any inconvenience caused.

Dec 1, 20:08 PST
Update - We are continuing to monitor as our third party works towards implementing a fix. We apologize for the inconvenience. Please expect an update within 60 minutes

Dec 1, 19:10 PST
Identified - Our engineers have tracked down the issue to a third party. We are currently looking to see how we can speed up a resolution for this issue. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.

Dec 1, 18:09 PST
Investigating - Our engineers are currently investigating reports of New Marketing Campaigns being unreachable when logged in. Currently it appears that Automations and Single Sends are not going out. Adding or Updating contacts via the API is currently not possible. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published. Required fields are marked *