Service Disruption – Delays in Plan Changes Taking Effect

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 1, 19:48 PST
Resolved - This incident has been declared resolved, customers are currently able to upgrade their plans successfully and any accounts affected should now have access to the features they are entitled to with their current plan types. Our sincerest apologies for any inconvenience related to this issue.

Dec 1, 18:50 PST
Monitoring - Our engineers have implemented a fix and believe this issue is no longer occurring for currently upgrading customers. Additionally we are working to ensure that affected accounts now have access to any features they are entitled to as a result of upgrades performed during the outage.

Dec 1, 17:53 PST
Investigating - Our engineers are currently investigating reports of a small subset of customers experiencing delays in plan changes taking effect on their accounts. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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