Service Disruption – Delays in Segment-Based Marketing Campaigns Automation Emails

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Feb 5, 13:46 PST
Resolved - This incident has been declared resolved. Marketing Campaigns Automations should now function as expected. We apologize for any inconvenience and thank you for your patience.

Feb 5, 12:46 PST
Monitoring - Our engineers have implemented a fix and are now monitoring its performance. Customers may still observe delays in segment-based automation emails and delays to contact segment updates. We will provide an update within the next 60 minutes or less as updates become available.

Feb 5, 12:17 PST
Investigating - Around 12PM MT, our Engineering teams became aware of an issue where a small number of customers have the potential to see duplicate emails sent to their contacts via the Automations feature when attached to a contact segment.

Our Engineers are working on a fix to mitigate this issue and in the meantime, customers may see delays in segment-based automation emails and may also experience delays when updating segments. We will provide an update within the next 60 minutes or less as updates become available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published. Required fields are marked *