Service Disruption – Inability to Sign Up or Upgrade Accounts

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jun 3, 20:02 PDT
Resolved - The issue with paid account signups and upgrades has been resolved. We greatly appreciate your patience and apologize for any inconvenience this may have caused. Please contact our Support team with any questions: https://support.sendgrid.com/.

Jun 3, 19:26 PDT
Monitoring - Our team has identified the source of the issue and implemented a fix. We are continuing to monitor the situation and will provide an update when we confirm the issue has been resolved. We appreciate your patience and apologize for any inconvenience this may be causing. Please contact our Support team with any questions: https://support.sendgrid.com/.

Jun 3, 17:04 PDT
Investigating - Our team is investigating reports of the inability to sign up for paid plans or upgrade accounts starting around 11:20am MT. We’ll provide updates here as we have them. We apologize for the inconvenience this may have caused and thank you for your patience. If you have any questions, please contact our Support team at https://support.sendgrid.com/

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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