Service Disruption – New Marketing Campaigns Signup Form Submissions Failing for a Small Subset of Customers

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 17, 10:19 PST
Resolved - Our engineers have implemented a fix. New Signup Forms created with type "date", "number" or "alternate email addresses" will now work as expected when submitted. Any forms that were created between 12/8/20 and 12/16/20 have also been fixed, so submission of these forms will also now work as expected. Any contact information that was submitted via one of these broken forms between 12/8/20 and the implementation of this fix, will have been lost. We offer our sincerest apologies for any inconvenience.

Dec 17, 09:31 PST
Identified - Our engineers have identified an issue with New Marketing Campaigns Signup Forms, where forms submitted with values for Custom Fields of type "date", "number" or "alternate email addresses" did not result in the addition of the contact to the associated list. This would affect any forms using those field types, created on or after 12/8/20. Any forms submitted during this time that did not contain values of type "date", "number" or "alternate email addresses", would have worked as expected. We will provide updates every 60 minutes or sooner, if information becomes available. We apologize for any inconvenience.

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