Service Disruption – Sender Verification Incorrectly Required for Subset of Resellers

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 11, 10:45 PST
Resolved - We've continued to monitor our systems after implementing the fix and have confirmed that customer impact has been remediated. We thank you for your patience and offer our sincerest apologies for the inconvenience.

Dec 11, 10:26 PST
Monitoring - Customer impact should be mitigated and mail should no longer be blocked. We will continue to monitor system performance and will update again in an hour, or less if more information becomes available.

Dec 11, 09:11 PST
Identified - Our engineers have identified the cause of the issue and are working to implement a fix. We will provide updates in an hour, or less if more information becomes available. We apologize for any inconvenience this may cause.

Dec 11, 08:16 PST
Investigating - Our engineers are currently investigating an issue where a subset of reseller customers are incorrectly required to verify their sending domain before sending mail. We will provide updates in an hour, or less if more information becomes available. We apologize for any inconvenience this may cause.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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