Service Disruption – SPF/DKIM and Sender Authentication Issues

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 17, 16:12 PDT
Resolved - We have confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused. Please contact our Support team with any questions at https://support.sendgrid.com/.

Jul 17, 15:47 PDT
Monitoring - Our third party provider reports their incident is resolved. We are monitoring our systems and will provide an update when we confirm the issue has been resolved. We appreciate your patience and apologize for any inconvenience this may be causing. Please contact our Support team with any questions: https://support.sendgrid.com/.

Jul 17, 15:09 PDT
Identified - Due to a third party incident, starting around 3:14PM MT, users who are attempting to complete the Sender Authentication process on their account may be unable to complete the process and/or validate their domain. Also users who have previously completed domain authentication with “automatic security” enabled may notice SPF and DKIM no longer passing during this downtime. Our engineers are monitoring the situation and will provide updates as they become available. Please reach out to our Support team at https://support.sendgrid.com with any questions.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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