Service Disruption – Webhook Events Delayed

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 19, 21:50 PST
Resolved - Third-party incident has been declared resolved and events and sends are flowing normally from our systems. Our sincere apologies for any inconvenience related to this issue.

Nov 19, 21:35 PST
Monitoring - Delayed events and sends are flowing out and our team is monitoring. We apologize for the inconvenience, our teams are investigating to fix; please expect an update within 60 minutes.

Nov 19, 21:13 PST
Update - Further investigation shows that there is also a delay in Marketing Campaigns Single Sends and Automatons due to the third party incident. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.

Nov 19, 20:46 PST
Investigating - Due to a third party incident occurring tonight starting from ~7:30PM Mountain Time, customers may experience delays in event webhook POSTs to their endpoints. We apologize for the inconvenience, our teams are investigating to fix; please expect an update within 60 minutes.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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