SGNIC registry connection

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: SGNIC registry connection

Oct 4, 01:40 UTC
Resolved - All the services to the registry have been restored and functioning without any further issues. We will follow up with the registry to find out the root cause of the issue, and further updates will be provided through the incident report.

Incident Start Time: 10-03-2020 22:00:00 UTC
Incident End Time: 10-04-2020 01:22:00 UTC
Total Duration: 3 hours 22 minutes

Oct 3, 23:02 UTC
Update - We are continuing to investigate this issue.

Oct 3, 22:48 UTC
Investigating - SGNIC had a scheduled maintenance window from 12:00 PM to 6:00 PM EST which has ended. At this time OpenSRS connections to the .SG TLD remains down. We have reached out to the registry to determine what has occurred.

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