Some users may encounter impaired New Marketing Campaign functionality starting 9:30 PDT on 8/18/2021

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 18, 16:05 PDT
Resolved - We are now considering this incident as resolved. Our apologies for any troubles this may have caused!

Aug 18, 15:42 PDT
Update - We are continuing to monitor for any further issues.

Aug 18, 15:40 PDT
Monitoring - The third party vendor has indicated that, while they have not fully resolved the issue, they have moved the issue to a monitoring stage. Services are performing to our expectations, but we will continue to monitor this on our end until this is completely resolved. We will update within an hour or as soon as more information becomes available.

Aug 18, 15:16 PDT
Update - We are currently awaiting updates from the third party vendor regarding this. We will continue to update within two hours or as soon as more information becomes available.

Aug 18, 14:00 PDT
Update - We are currently awaiting updates from the third party vendor regarding this. We will continue to update within the hour or as soon as more information becomes available.

Aug 18, 13:04 PDT
Update - We are currently working on mitigating the problem. We will continue to update within another hour or as soon as more information becomes available.

Aug 18, 12:08 PDT
Identified - Due to an service incident of a third party vendor, we are seeing that some users may encounter impaired New Marketing Campaign functionality that include segments not including all appropriate contacts and automations not running on contacts as they meet automation conditions.

We will continue to update within another hour or as soon as additional information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.