SSL Certificate Issues

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jul 3, 16:03 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue with SSL Links has been resolved. All services are now operating normally at this time.

Jul 3, 15:24 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Users previously experiencing SSL link issues should no longer be experiencing issues with SSL links. We will provide another update in one hour or as soon as more information becomes available.

Jul 3, 13:17 PDT
Update - Our team is continuing to work towards a fix. You can expect an update in four hours or sooner if new information is available.

Jul 3, 11:38 PDT
Update - As of July 3 - 11:30am PDT our engineering team has identified the issue and is continuing to work towards a fix. You can expect an update in two hours or sooner if new information is available.

Jul 3, 09:36 PDT
Update - As of July 3 - 9:30am PDT our engineering team has identified the issue and is working towards a fix. You can expect an update in two hours or sooner if new information is available.

Jul 3, 08:14 PDT
Identified - The issue has been identified and a fix is being implemented.

Jul 3, 07:34 PDT
Monitoring - Our engineering team has implemented a fix and is continuing to monitor the issue

Jul 3, 04:52 PDT
Update - Our Engineers are working towards a fix. We will provide another update as soon as more information becomes available.

Jul 3, 01:30 PDT
Identified - Our engineers have identified the issue and are working towards a fix. We will provide another update as soon as more information becomes available.

Jul 2, 18:56 PDT
Investigating - As of today July 2nd, 2024 we continue to investigate the incident of click tracking certificate issues for a subset of customers who enabled SSL click tracking and sent mailsend requests between 9:30 AM PT and 3:50 PM PT on June 27th, 2024. This does not impact mail sending.
Our engineering team is actively investigating the root cause of the SSL certificate issues affecting click tracking. We will provide another update as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.