TrustWave SSL Certificate Issue

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: TrustWave SSL Certificate Issue

Feb 14, 09:42 UTC
Resolved - The connections to Trustwave have been restored and all Trustwave SSL products can now be ordered again as of Feb 14 2021 8:15am UTC. The total download for these orders was 18hours:15minutes.

Incident Start Time: 02-13-2021 14:00:00 UTC
Incident End Time: 02-14-2021 08:15:00 UTC
Total Duration: 18 hours and 15 minutes

Feb 14, 00:01 UTC
Update - We are still awaiting a response from the vendor regarding their investigation. Further updates will be provided once available.

Feb 13, 20:26 UTC
Update - Trustwave has escalated the issue to their engineering team and they are currently investigating the issue. We will provide further updates as they are available.

Feb 13, 19:17 UTC
Update - The issue with placing TrustWave SSL orders is still being investigated.
We will continue to provide updates as they become available.

Feb 13, 17:49 UTC
Update - Our engineering team is still currently engaged on this issue with Trustwave.
We will continue to provide updates as they become available.

Feb 13, 16:59 UTC
Update - Our engineering team is still working on this issue with TrustWave.
We will continue to provide updates as they become available.

Feb 13, 15:11 UTC
Update - We are currently experiencing issues placing TrustWave SSL orders at the moment. We are reaching out to the vendor in order to resolve this matter and we will post updates as soon as possible.

Feb 13, 14:35 UTC
Investigating - We are currently investigating this issue.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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