SSL Certificates – Sectigo Degradation.

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: SSL Certificates - Sectigo Degradation.

Dec 7, 17:17 UTC
Resolved - This issue has been resolved by our engineering team after importing the new Sectigo server certificate into our local Keystore.

Incident Start Time: 12-07-2020 00:10:00 UTC
Incident End Time:12-07-2020 16:14:00 UTC
Total Duration:15 hours 50 minutes

Dec 7, 16:16 UTC
Update - The vendor has updated their expired certificate however we are still receiving an error message. The engineering team is currently investigating the issue.

Dec 7, 03:57 UTC
Update - We are still working with Sectigo for updates on this issue, at this time Sectigo SSL orders may not be able to be processed. Your continued patience is appreciated.

Dec 7, 02:19 UTC
Identified - Sectigo has acknowledged the issue from their end and are looking to resolve the issue. More information can be found here:

We will continue to monitor and provide updates as they come.

Dec 7, 01:33 UTC
Update - Our engineers have opened up a ticket with Sectigo to further investigate. Users may experience issues with ordering Sectigo SSLs for the time being.

We will provide updates again when we have more details from Sectigo.

Dec 7, 00:50 UTC
Update - We are experiencing a degradation of service with Sectigo. Our engineers suggest possible connection issues with Sectigo servers at the moment. We will continue to investigate and provide updates shortly.

Dec 7, 00:45 UTC
Investigating - We are experiencing degradation of service. We will provide an update shortly with additional information.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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