Payment processing

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Payment processing

Jul 28, 20:31 UTC
Resolved - Payment processing services are fully restored as of 20:05 UTC. Our external partner service resolved the problem that caused the issue. We will provide additional information available in the incident.

Jul 28, 20:13 UTC
Identified - We have found adding funds to the reseller account may result in the error "Failed to create CHARGE payment: Failed to process transaction". We are currently investigating the issue with our partner service and will continue to provide updates.

Thank you for your patience while we work through this.

Jul 28, 19:55 UTC
Investigating - Our operations team is currently investigating an issue with our payment processing partner service which is used for orders submitted through the storefront.

Adding funds to the reseller account is not affected by this issue. We will continue to provide updates as they become available.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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