Technical Incident – Authentication Issues

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Oct 20, 16:45 PDT
Resolved - We have confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.

Oct 20, 16:24 PDT
Monitoring - Our engineers have implemented a fix and are now monitoring its performance. We will continue to provide updates. We appreciate your continued patience.

Oct 20, 13:42 PDT
Update - We are continuing to work towards a resolution. We will continue to provide updates as they become available. Thank you for your continued patience.

Oct 20, 11:50 PDT
Update - We are focusing on remediating the issue and are working towards a fix. We will continue to provide updates as they become available. We apologize for any inconvenience this may cause.

Oct 20, 10:28 PDT
Update - Our engineers are still working on towards a resolution. We will continue to provide updates as they become available. Thank you for your continued patience.

Oct 20, 09:12 PDT
Update - We will continue to provide updates as they become available. Thank you for your continued patience. We apologize for any inconvenience this may cause.

Oct 20, 07:52 PDT
Update - Our engineers are still working toward a resolution. During this time, a subset of customers may experience issues with mail send, API keys, Subuser Management, or Billing page. Thank you for your continued patience.

Oct 20, 04:41 PDT
Identified - Currently there appears to be an issue with authentication impacting a subset of our customers. Our engineers have found the issue and are working on a solution. We apologize for any inconvenience this may cause.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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