Technical Incident – Mail Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Dec 15, 15:59 PST
Resolved - We have monitored the fix and confirmed that the issue has been resolved. All mail has been dequeued at this time. We thank you for your patience and apologize for any inconvenience this may have caused.

Dec 15, 15:35 PST
Monitoring - We are monitoring the fix as mail continues to dequeue. We will provide an update in one hour or less if more information becomes available. We apologize for any inconvenience this may have caused.

Dec 15, 15:11 PST
Identified - Our engineers have identified the issue and are working toward mitigating the issue. Mail is slowly dequeuing and being sent out again. We will continue to update in one hour or less if more information becomes available. We apologize for any inconvenience this may cause.

Dec 15, 14:53 PST
Investigating - Our engineers are investigating an issue where mail send appears to be delayed for a subset of users. We will update in one hour or less if more information becomes available. We apologize for any inconvenience this may cause.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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