Technical Incident – Mail delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Apr 29, 17:30 PDT
Resolved - After monitoring, we can confirm that the cause of the disruption has been fixed. We sincerely apologize for any inconvenience this issue may have caused and greatly appreciate your patience. Please contact our Support team at with any questions.

Apr 29, 17:05 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

Apr 29, 16:50 PDT
Update - Our team has identified the cause of these delays and implemented a fix. Delayed mail associated with this disruption has been sent and sending queues have returned to normal levels. We are continuing to monitor the system. We apologize for any inconvenience this caused you. Please contact our Support team with any questions at

Apr 29, 15:36 PDT
Investigating - A subset of customers may be experiencing mail delays for mail sent between approximately 1:20pm and 1:36pm MT, April 29th, 2020. We have shifted traffic away from the affected data center while our Operations team investigates the cause of this issue. No new mail is delayed. We apologize for any inconvenience this may be causing you. Please contact our Support team at with any questions.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply