Technical Incident – Mail Send Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jun 29, 12:59 PDT
Resolved - After monitoring, we confirmed the issue with mail processing delays using ASM has been resolved. All services are now operating normally at this time.

Jun 29, 12:27 PDT
Monitoring - Our engineers have implemented a fix for the delayed mail and have monitored that mail has dequeued for the affected period. We will provide another update within an hour to confirm the issue is resolved or as soon as more information becomes available.

Jun 29, 12:16 PDT
Identified - Between 11:05 and 11:45 AM PT on June 29th, our engineers identified an issue with mail processing delays for a small subset of customers that sent mail using Advanced Subscription Management (ASM) during the aforementioned period. Since this time range and after an internal change, new mail is processing as expected. We will provide another update within an hour or as soon as more information becomes available while we monitor the stability of the changes that have been deployed.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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