Technical Incident – Mail Send Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 13, 19:50 PST
Resolved - We have monitored the fix and confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.

Nov 13, 19:30 PST
Monitoring - We have implemented a fix and are monitoring system performance. Delayed mail, webhook posts, and stats appear to be catching up. We will continue to provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.

Nov 13, 19:10 PST
Identified - We have identified the issue and are working on implementing a fix. We are slowly starting to see some of the impacted mail getting processed and delivered again. We will continue to provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.

Nov 13, 18:08 PST
Update - We are still investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.

Nov 13, 17:09 PST
Investigating - Starting around 5:10pm MT, a subset of customers may be experiencing delays around the processing or delivering of mail. Stats and webhook posts may also be delayed for those mail related events. We are investigating the issue and will provide updates every 60 minutes or sooner if information becomes available. We apologize for any inconvenience this may cause.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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