Technical Incident : Mail Settings Propagation Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Nov 6, 20:41 PST
Resolved - Our engineers have confirmed that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.

Nov 6, 19:52 PST
Update - We are still monitoring our systems and will provide updates as they become available. Thank you for your continued patience.

Nov 6, 18:02 PST
Update - We are continuing to monitor the situation. We appreciate your patience.

Nov 6, 16:33 PST
Update - We are continuing to monitor the situation. We appreciate your patience.

Nov 6, 15:02 PST
Update - We are still monitoring our systems and will provide updates as they become available. Thank you for your continued patience. We apologize for any inconvenience this may cause.

Nov 6, 13:27 PST
Update - We are still monitoring our systems and will provide updates as they become available. Thank you for your continued patience.

Nov 6, 11:48 PST
Update - We are still monitoring our systems and will provide an update when we confirm the issue has been resolved. We appreciate your patience and apologize for any inconvenience this may be causing.

Nov 6, 10:27 PST
Monitoring - Our engineers have implemented a fix and are now monitoring its performance. We will continue to provide updates. We appreciate your patience.

Nov 6, 10:08 PST
Identified - Our engineering team has identified the issue and is working towards a fix. Thank you for your patience.

Nov 6, 09:05 PST
Investigating - As of 3.00am MT, our engineers have determined that a subset of customers may see intermittent delays when changing mail settings. At this time mail flow is not impacted, however if users have updated their settings during this time, mail will still be sent with the old settings. Our engineers are investigating and will provide updates as they become available. We apologize for any inconvenience this may cause.

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