Technical Incident – New Marketing Campaigns and Email Activity Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Aug 25, 04:30 PDT
Resolved - Our engineers have validated that the issue has been resolved and all affected services are now operational. We sincerely apologize for the inconvenience and thank you for your patience.

Aug 25, 04:17 PDT
Monitoring - Our third party provider reports their incident is resolved. We are monitoring our systems and will provide an update when we confirm the issue has been fully resolved. We appreciate your patience and apologize for any inconvenience this may be causing.

Aug 25, 03:23 PDT
Update - We are continuing to monitor as our third party works towards implementing a fix. We will be providing updates as they become available. Thank you for your patience.

Aug 25, 02:44 PDT
Identified - Around 2.00am MT, a third party service declared an outage that is impacting New Marketing Campaigns and Email Activity. Customers may experience issues with Single Sends sending, Contacts, and Segments, as well as viewing and accessing Email Activity. Legacy Marketing Campaigns is not impacted at this time . Our engineers are monitoring the situation and will provide updates as they become available.

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

Leave a Reply

Your email address will not be published. Required fields are marked *