Technical Incident – New Marketing Campaigns Contact Delays

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 12, 14:34 PDT
Resolved - After monitoring the fix, we have confirmed that this issue is resolved. We apologize for any inconvenience this caused and appreciate your patience. Please reach out to our Support team at if you have any questions.

May 12, 13:46 PDT
Monitoring - Our team has identified and mitigated the issue. There are no longer contact delays occurring in New Marketing Campaigns and all requests have been processed. We are monitoring system performance at this time. We'll provide an update when this is complete. Thank you for your patience. Please contact our support team with any questions:

May 12, 10:58 PDT
Investigating - We are investigating contact delays taking approximately 20 minutes to process for import, update and delete requests. As a result of these delays, customers may also experience issues with Single Sends when sending to outdated lists/segments. Legacy Marketing Campaigns contact operations are not affected. We will provide additional updates as they become available and greatly appreciate your patience. Please contact our Support team with any questions:

Interested in using SendGrid as your outgoing email strategy? Take advantage of our Cloud Website Hosting and our WordPress Website Hosting that are already fully integrated and configured to send using their global network. Interested in cPanel Anti-Spam Email Protection? if you're an Email administrator, that solution is for you.

Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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