Technical Incident – Stats Delay

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 29, 11:38 PDT
Resolved - Our engineers have monitored the fix and confirmed the issue is resolved. All stats that were delayed for mail send related events have fully dequeued. We apologize for any inconvenience this may have caused and thank you for your patience. Please reach out to our Support team at https://support.sendgrid.com with any questions.

May 29, 11:22 PDT
Monitoring - Our engineers have implemented a fix and are now monitoring its performance. We will provide additional updates as they become available. Thank you for your patience and please contact our Support team at https://support.sendgrid.com if you have any questions.

May 29, 10:13 PDT
Identified - Our engineers have identified the issue and are working toward a fix. We will provide additional updates as they become available. Thank you for your patience and please contact our Support team at https://support.sendgrid.com if you have any questions.

May 29, 09:41 PDT
Investigating - Starting around 9am MT, a subset of customers may notice a delay in stats for mail send related events such as Processed, Deferred, Block/Bounce, and Delivered. Mail send was not impacted. Our engineers are investigating the issue. We apologize for any inconvenience this may cause. Please reach out to our Support team at https://support.sendgrid.com with any questions.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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