TNE Marketing Campaign Contact Count Delays

Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

May 27, 06:30 PDT
Resolved - Our engineers have implemented a fix and confirmed that the issues with TNE Marketing Campaign Contact Count Delays has been resolved. All services are now operating normally at this time.

May 27, 06:04 PDT
Update - Our engineers are still working on a fix for this issue. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 04:59 PDT
Identified - Our engineers have identified the issue and are working on a fix. New contacts are being imported successfully but the contact count number will be stale. We will provide another update in 1 hour or as soon as more information becomes available.

May 27, 03:55 PDT
Investigating - Starting around 3:42am PST on 5/27/2022, our engineers began investigating an issue with Marketing Campaigns (TNE). Customers may experience delays when it comes to Contact Count. Mail send is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.