Trustwave SSL orders are failing intermittently

Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Trustwave SSL orders are failing intermittently

Feb 14, 16:03 UTC
Resolved - This incident has been resolved. Trustwave orders may now be completed.

Incident Start Time: 02-11-2022 17:09:00
Incident End Time: 02-14-2022 15:30:00
Total Duration: 3 days, 9 hours, and 19 minutes.

Feb 14, 14:38 UTC
Update - This issue is still under investigation with our vendor Trustwave, we will provide updates as soon as new information is given.

Feb 12, 05:23 UTC
Identified - Trustwave has confirmed they have escalated the problem to their engineering team and we are awaiting further update from the supplier.

Feb 11, 05:58 UTC
Investigating - We have confirmed an interruption to the SSL provider Trustwave and orders are failing intermittently. We have reached out to Trustwave in order to resolve the partial outage.

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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