Domain services – DNS

OpenSRS Partnership Original incident notification from OpenSRS
These notifications affect registration, transfer or renewal of domain names, SSL certificates and enterprise email clients.

Affected Service: Domain services - DNS

Sep 19, 19:14 UTC
Resolved - The engineering team has blocked the abusive traffic and Tucows.com has been restored successfully.

Incident Start Time: 09-19-2020 16:08:00 UTC
Incident End Time: 09-19-2020 21:38:00 UTC
Duration: 5 hrs 30 minutes

Sep 19, 18:59 UTC
Update - We are still observing intermittent failures for Tucows.com. The engineering team continues to block abusive traffic.

Sep 19, 18:03 UTC
Update - All services have recovered successfully except tucows.com. The engineering team continues to further mitigate degradation.

Sep 19, 17:06 UTC
Monitoring - Mitigation continues, we have not experienced any slowness at this time but will continue to monitor the situation. Users may still be unable to reach tucows.com.

Sep 19, 16:19 UTC
Update - We are currently experiencing a volumetric DDOS attack on our services, our engineering team is working to mitigate. Some DNS services may experience degraded performance. We will continue to update as new information comes in.

Sep 19, 13:59 UTC
Investigating - We are currently experiencing an issue with (Tucows.com). The tucows.com website is unreachable at the moment and we are currently investigating the issue.

Users will see timeout while loading tucows.com in their browsers.


Start time: 13:38:00 UTC

Visit our product pages for details and methods of registration, transfer and renewal of your Domain name, SSL Certificate or Enterprise Email Service.

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