Unable to access Single Sends within Marketing Campaigns from within the UI

Sendgrid Outgoing Mail Gateway Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.

Jan 4, 13:34 PST
Resolved - Our engineers have monitored the fix and confirmed issues with Single Sends has been resolved. All services are now operating as expected.

Jan 4, 13:03 PST
Monitoring - Our engineers have released a fix and Single Sends are now accessible within the UI. Single Sends using A/B Testing are now sending as expected. We will continue to monitor for system performance and will provide another update within the next hour or sooner if more information becomes available.

Jan 4, 12:45 PST
Identified - Our engineers have identified the issue that prevented Single Sends from loading within the UI and Single Sends using A/B testing not sending and are working towards a resolution. We will provide another update within an hour or sooner if more information becomes available.

Jan 4, 11:44 PST
Update - Our engineers are continuing to investigate this issue. Customers may continue to see errors when attempting to load Single Sends within the UI. Single Sends using A/B testing are not sending at this time.

Jan 4, 10:44 PST
Investigating - Starting at 10:26 AM PT, our engineers began investigating an issue with Single Sends. At this time, customers may see an error when attempting to access Single Sends within the UI. Single Sends scheduled using A/B testing are also not being sent. We will provide an update within an hour or sooner if more information becomes available.

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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.

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