Unable to download invoices through the UI
Original incident notification from SendGrid
These maintenances affect outgoing email on the Zenith Media Canada Network of servers, all outgoing email unless configured by the client to do otherwise rely on the smart host gateway of SendGrid.
Apr 26, 11:12 PDT
Resolved - Our engineers have monitored the fix and customers should now be able to download invoices within the UI.
Apr 26, 09:57 PDT
Monitoring - Our engineers have implemented a fix and are monitoring system performance. Customers may still see an error when attempting to download an invoice. Refreshing the page should trigger the invoice to download. We will provide another update within an hour or as more information becomes available. Please contact our Support Team if invoice downloads continue to fail.
Apr 26, 07:16 PDT
Update - Our engineers are continuing to work towards a fix for the issue preventing customers from downloading invoices. We will provide another update within 8 hours or as soon as more information becomes available.
Apr 25, 17:28 PDT
Update - We are continuing to work on a fix for this issue.
Apr 25, 16:38 PDT
Identified - Our engineers have identified the issue and are working toward a possible fix. We will provide another update in one hour or as soon as more information becomes available.
Apr 25, 15:47 PDT
Investigating - Starting around 11:30PST on 04-25-21, our engineers began investigating an issue where customers are unable to download invoices through our User Interface. This does not impact mail send. We will provide another update in one hour or as soon as more information becomes available.
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Have an issue thats being affected by this maintenance? Open a Ticket and we can help you find a solution.